Privacy Policy

1. Introduction

INFI-TECH Solutions ("we", "our", or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the INFI-TECH e-Voucher System.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

• Farmer Information: Name, National ID, date of birth, gender, contact details, farm location, farm size, and biometric data (with consent)
• Dealer Information: Business name, license number, contact details, business location, and authorized personnel
• User Account Information: Username, email address, phone number, role, and authentication credentials

2.2 Transaction Information

• Voucher issuance and redemption records
• Payment transaction details
• Geolocation data for redemption validation
• OTP verification records

2.3 Technical Information

• Device information and IP addresses
• System logs and audit trails
• Usage analytics and performance data

3. How We Use Your Information

We use collected information for the following purposes:

• Processing and managing agricultural subsidy vouchers
• Verifying farmer eligibility and preventing fraud
• Facilitating voucher redemption and payment processing
• Generating reports and analytics for policy decisions
• Ensuring system security and preventing unauthorized access
• Complying with legal and regulatory requirements
• Improving system functionality and user experience

4. Data Sharing and Disclosure

We may share your information with:

• Partner Organizations: Authorized partners and agencies as required by agreement
• Payment Providers: Airtel Money and TNM Mpamba for processing co-payments
• Authorized Personnel: Field officers, district officers, and system administrators with appropriate access levels
• Auditors: Internal and external auditors for compliance verification

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement robust security measures to protect your information:

• End-to-end encryption for data transmission
• Secure storage with access controls and authentication
• Regular security audits and vulnerability assessments
• Role-based access control (RBAC) for system users
• Comprehensive audit logging of all system activities
• Secure backup and disaster recovery procedures

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal, regulatory, and audit requirements. Farmer and voucher data is typically retained for 7 years after the end of the program season.

7. Your Rights

You have the right to:

• Access your personal information held in the System
• Request correction of inaccurate or incomplete information
• Request deletion of your information (subject to legal requirements)
• Withdraw consent for biometric data collection
• File a complaint with the data protection authority

8. Cookies and Tracking

The System uses essential cookies for authentication and session management. We do not use third-party tracking cookies or advertising cookies.

9. Children's Privacy

The System is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from minors without parental consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes via email or system notification. Continued use of the System after changes constitutes acceptance of the updated policy.

11. Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact:
Data Protection Officer
INFI-TECH Solutions
Email: privacy@infi-tech.net
Phone: +265 9935 85213